7x24 Support Plan (2500004-00, 2500007-00, 2500010-00)
The 24x7 Premium Support Plan is geared toward end-users who
have mission-critical electronic document and faxing delivery
applications and cannot accept any downtime. 24x7 Premium
Support is a worldwide, comprehensive per-server plan that
provides you with 24-hour, seven-days-a-week support on your
complete RightFax solution. It protects your RightFax investment
by including upgrades to subsequent software versions as they
become available.
Key Benefits
• Unlimited telephone and remote Web-based support
for the length of the plan
• 24x7-coverage
• Software Assurance and Service Releases
• Next day Brooktrout Replacement Option
Premium Support Plan (2500003-00, 2500006-00, 2500014-00)
The Premium Support Plan is designed for end-users
who can address server maintenance, upgrades and potential
technical support issues during regular business hours. It
provides support for your complete RightFax solution and protects
your investment by including upgrades to subsequent software
versions as they become available.
Key Benefits
• Unlimited telephone and remote Web-based support
for the length of the plan
• Business hours coverage:
North America an Canada: Monday to Friday,
8 a.m. to 5 p.m., Eastern Standard Time (EST)
• Software Assurance and Service Releases
•Next day Brooktrout Replacement Option
Standard Support Plan
The Standard Support Plan is designed for end-users with entry-level
systems that have limited support requirements. This plan includes
unlimited access to Technical Support via email only and protects your RightFax investment
by including upgrades to new software versions as they become
available. Telephone support is not available under this support
plan.
Key Benefits
• Unlimited email-based support incidents for the length
of the plan
• Complete software upgrades and maintenance included
• Note: Standard support is available
only for Captaris RightFax Business, Small Business and
Satellite servers with four or fewer channels
RightFax Versions Currently Supported Under these
Plans:
Ingenium offers technical support for RightFax software for
a specified amount of time. Once a product enters end-of-life
status, Ingenium will be unable to provide technical support,
service packs or updates for that version of the RightFax
Server software and any add-on modules for that version of
the software.
We can only provide best effort support for end-of-life versions.
Reminder: RightFax 8.7 will enter end-of-life status September 1st, 2008. Customers still running RightFax 8.7 or older are strongly
encouraged to upgrade to RightFax 9.3 in order
to continue to receive support on their RightFax system.
Customers who do not renew thier support plan will not be able to move software licensing or add new software licensing until the system support is renewed. Lapsed Support plans are backdated to the last known support end date for that system.
| Product |
Status |
End-of-life Date |
| RightFax 8.0 |
End-of-life |
September 30, 2004 |
| RightFax 8.5 |
End-of-life |
February 17, 2006 |
| RightFax 8.7 |
Supported |
September 1, 2007 |
| RightFax 9.0 |
Supported |
July 1, 2009 |
| RightFax 9.3 |
Supported |
36 months after release
of a subsequent version |
* This chart indicates the current end-of-life status of RightFax Server software.
